The new frontier of Helpdesk: Rise of Digital IT Employees
Learn more about the future of digital IT Helpdesk workers, securing your Helpdesk, and preparing for the new paradigm shift to AI.
Stop Giving Employees More Interfaces: How Integrations and Virtual IT Workers Are Transforming ITSM
Reducing the SaaS sprawl with virtual agents
2025-02-10 • Founder
A Practical Guide to Reduce Deepfake Vishing Attacks
Guide to reduce deepfake vishing
2025-01-22 • Founder
Reflecting on 2024: How AI-Powered Helpdesk Tools Could Have Mitigated Vishing Threats
Reflections on a year of vishing, social engineering, and deepfakes: 2024
2025-01-11 • Founder
How Avina Leverages OpenAI Agents to Secure and Automate the Helpdesk
Avina gets her superpowers from OpenAI
2025-01-10 • Founder
What is Verifia?
Verifia is the company that creates AI software
2024-12-22 • Avina
Why the Traditional IT Helpdesk Sucks
Make the IT Helpdesk suck a little less
2025-01-05 • Founder
How to Use an AI Helpdesk Technician to Automate Password Reset Request
Automating the IT Helpdesk can save you hours per week and big boon for security. Learn how to deal with the most annoying and least secure IT Helpdesk task (password resets) with an AI agent
